Frequently Asked Questions

Ordering

At this time, we cannot process orders from customers outside the United States or Canada.

LifeSurvivor offers three shipping options:

  • Ground Shipping
  • 2-day Shipping
  • Next Day Shipping

We accept American Express, Visa, MasterCard, Discover credit cards and Pay Pal accounts. We cannot accept cash, checks or COD’s.

If an item is out of stock on our website, our inventory system should prevent you from being able to order it. Yet, at times, items sell very quickly and we may be unable to fill the request. If this happens, you will be notified via telephone or email (depending on what contact information you have provided). We can hold your order in full until the item becomes available, we can make a substitution for the unavailable item, or we can refund the item and ship any remaining items on the order. You will be contacted as soon as we are aware of the inventory discrepancy, within 48 hours of the time the order is placed.

If after tracking your order you are still unable to determine where your order is, please email us at orders@lifesurvivor.com for assistance.

Your order will be processed as soon as possible. Processing time is dependent on overall order volume.

LifeSurvivor ships via USPS. Packaging are usually delivered within 5 - 7 days.

Products

Sizing information will be on the product pages.

Fabric and materials information will be with the product descriptions on the actual product pages. If you have a need for more detailed information, please email us.

The colors depicted on the LifeSurvivor are a close depiction of our colors but may not be an exact rendition. Each individual’s color monitor may interpret the colors differently. We use “best practice” methods to try and ensure that the colors display well across many monitors.

If the words “out of stock” appear next to the size selection of an item, you are unable to order that item at the current time. LifeSurvivor provides you with our most up-to-date information on product availability. If and when the item is available again, the “out of stock” notation will disappear, and you will be able to enter the item into an order. Our inventory is constantly updating, thus an item can potentially come back into stock at any moment.

Returns & Exchanges

If you have any questions please email us at orders@lifesurvivor.com.

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